PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Credit Card use Policy:
Due to fraud prevention we require that your shipping address is on-file with your credit card company. If your shipping address is not on-file with credit card company your order maybe canceled or declined. To add your shipping address to your credit card simply call your credit card company and request to have the shipping address on file. If you have any questions regarding this issue please feel free to email us at firstname.lastname@example.org For questions regarding orders email customer service:
RETURNING MERCHANDISE (RMA Policy)
If you are not fully satisfied within 30 days of the delivery date, email our customer service at email@example.com or call our number at 1-800-966-5018 for Return Merchandise Authorization number (RMA#) Please retain your shipping confirmation for proof of shipping within 14 days of RMA creation until you have received a refund or exchange from FUH for the returned product. Please note that all shipping charges are non-refundable.
PLEASE NOTE: We will not accept returned packages without RMA#. If you return a package with out having been assigned a RMA#, the package will be denied and returned back to you and all associated costs will be your responsibility. Any return that is not shipped within the 14 day window will be refused, and the RMA# will be null and void.FUH is not liable for loss of items returned without an RMA in advance. All merchandise with an RMA must be shipped back to fuhind.com within 14 days of the date that the RMA was issued (you may ship by any method you choose proper packaging is required any damage caused by shipper will not be honored please insure your package as appropriate.)
The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used. Secure your item(s) inside the original shipping box. If the original packaging materials are unavailable, you must obtain and use similar packaging materials and make every effort to ensure that the product is not damaged during shipping. Make sure to include all packaging, including any protective wrapping. Please also include a copy of the original packing slip with your return.
Write your RMA number on the box in LARGE letters next to the shipping address. For example, “RMA# 18691” Return shipping costs are your responsibility unless the item is damaged or defective. All returns are subject to a 15% restocking fee and must be returned within 2 weeks (14 days) after receiving the item. If you have any questions about the restocking fee please call us or email us before you place the order. Please allow us 14 days once we have received your returned items to process and credit your credit card.
DAMAGED DURING SHIPPING
While it is unlikely that your items will be damaged during shipping, it can happen from time to time. However, in the unlikely instance of damage occurring during shipping, it is the customer's responsibility to notify the shipper and FUH (firstname.lastname@example.org) immediately. If your item(s) arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one in accordance with the shipping company's policies and the manufacturer's return policies. Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.
LOST OR MISSING PACKAGE
USPS/FEDEX/UPS is out primary shipper on smaller panels. For large orders we use various freight services. You can contact our customer service department to determine which shipping company will be delivering your packages. Fuhind.com will not take responsibility for the missing package nor will we grant a refund or replacement and you the customer will need to file a claim directly with the shipping company if your items are lost or stolen at your door steps or inside your business. If you have any concerns that your package will be removed from your residence or business prior to you receiving after it is delivered please email email@example.com prior to placing an order and specifying you want a "Signature Required" This is an especially good idea for larger orders or if you have had problems in the past with missing packages. If you do ask us for a "Signature Required" delivery we will take full responsibility of your delivery until the package has been signed for.
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